FirstWin strives to provide a channel of entertainment to our customer in a positive way. In serving this purpose, we have in place major safeguards to promote and ensure responsible gambling. We encourage our customers to identify their degree of problem gambling risk through the assessment of the checklist below:
If the majority of the answers are 'yes', it may be a sign of gambling problem. We recommend that you:
To seek advice and support on gambling problem, please visit www.gamblingtherapy.org/en for further information.
For customers who wish to self-exclude themselves from gambling, we provide a self-exclusion facility enabling customers to close their accounts for a minimum period of six months up to five years as requested. Please contact our 24/7 live chat representative for more information.
It is against the law for someone under the age of 18 to gamble. FirstWin reserves the right to request for proof of age from any customer and to perform checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies across countries, hence we advise you to carry out local research before partaking in any form of gambling.
FirstWin strongly advise our customers to prevent potential misuse by keeping their account number, user name and password confidential.
There are a number of third party applications that parents/guardians can utilize for monitoring or restriction of their computer's access to the Internet: